Effective Date: 04 October 2026

Welcome to ORVYX, a brand operated by Novavita Lifesciences Private Limited. By accessing or using orvyx.in, or purchasing products through our website, you agree to the following Terms & Conditions.

Please read these terms carefully before using our website or placing an order.

1. Use of Our Website

You may use our website for lawful purposes and for purchasing or learning about ORVYX products.

You agree not to misuse the website, attempt unauthorized access, interfere with its operation, or use its content for unlawful or commercial purposes without our permission.

We may restrict or suspend access to the website if we reasonably believe that these terms have been violated.

2. Products and Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, nutritional information, prices, and other information displayed on our website are accurate and up to date.

Product images are for representation purposes and the actual packaging or appearance may vary slightly. Product availability, specifications, packaging, and other details may change from time to time.

We reserve the right to correct any genuine errors or inaccuracies on the website.

3. Product Use

ORVYX products should always be used according to the instructions, serving recommendations, warnings, and storage conditions provided on the product packaging.

Before consuming a product, please check its ingredients and allergen information.

If you have a medical condition, are taking medication, are pregnant or breastfeeding, have a known allergy, or have any concern about using a product, we recommend consulting a qualified healthcare professional before consumption.

ORVYX products are not intended to diagnose, treat, cure, or prevent any disease.

4. Orders

When you place an order through our website, you are requesting to purchase the selected products.

After receiving your order, we may send an order confirmation through email, SMS, WhatsApp, or another available communication method.

We reserve the right to cancel or refuse an order in situations such as product unavailability, incorrect pricing or product information, suspected fraudulent activity, payment issues, or other legitimate reasons.

If an order that has already been paid for is cancelled by us, the applicable amount will be refunded through the appropriate payment method.

5. Pricing and Payment

All prices are displayed in Indian Rupees (INR), unless stated otherwise.

Prices, offers, discounts, taxes, and shipping charges may change from time to time. The applicable price and charges will be shown during the checkout process.

Payments may be processed through third-party payment service providers. We are not responsible for delays or failures caused by banks, payment gateways, or other third-party payment providers.

6. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframe provided at checkout.

Delivery times may vary depending on your location, courier services, weather, holidays, transportation conditions, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

For detailed information regarding delivery, please refer to our Shipping Policy.

7. Cancellation, Returns and Refunds

Customers may request cancellation of an order before it has been dispatched. Once an order has been dispatched, cancellation may not be possible.

As our products may include food and consumable products, returns may be subject to applicable food-safety and hygiene requirements.

If you receive a wrong, damaged, defective, or tampered product, please contact us as soon as possible after delivery.

We may request photographs, order details, packaging information, or other information required to verify the issue.

For complete details regarding cancellations, returns, replacements, and refunds, please refer to our Refund & Return Policy.

Nothing in our policies is intended to restrict any consumer rights available to you under applicable law.

8. Offers and Promotions

From time to time, we may provide discounts, promotional codes, offers, bundles, or other promotional campaigns.

Each offer may have its own conditions, validity period, and eligibility requirements.

We reserve the right to modify or withdraw an offer where reasonably necessary.

9. Intellectual Property

The ORVYX name, logo, product names, packaging designs, photographs, graphics, text, website design, and other original content on this website belong to or are used by Novavita Lifesciences Private Limited and are protected under applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or commercially use our content without our prior written permission.

10. Customer Reviews and Feedback

If you submit a review, testimonial, photograph, feedback, or other content to ORVYX, you confirm that it is genuine and does not violate another person’s rights or applicable law.

By submitting such content, you allow us to use it for legitimate business, website, and marketing purposes.

We may remove content that is misleading, unlawful, offensive, fraudulent, or otherwise inappropriate.

11. Third-Party Services and Links

Our website may use third-party services such as payment gateways, delivery partners, hosting providers, or other service providers necessary for operating the website and fulfilling orders.

The website may also contain links to third-party websites. Such third-party websites may have their own terms and policies.

We are not responsible for the independent policies or operations of third-party websites or services.

12. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we cannot guarantee that the website will always be available, uninterrupted, completely error-free, or free from technical issues.

Temporary interruptions may occur due to maintenance, technical problems, security issues, or circumstances beyond our reasonable control.

13. Limitation of Liability

We will take reasonable care in providing our website and products. However, to the extent permitted by applicable law, we will not be responsible for losses resulting from circumstances beyond our reasonable control or from misuse, improper storage, or failure to follow product instructions.

Nothing in these Terms excludes or limits any liability or consumer protection that cannot legally be excluded under applicable law.

14. Privacy

Your use of our website is also governed by our Privacy Policy.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, products, website, or applicable legal requirements.

The updated Terms will be published on this page along with the revised effective date.

16. Governing Law

These Terms are governed by the laws of India.

Any dispute relating to these Terms or your use of the website will be subject to the jurisdiction of the competent courts having jurisdiction over our registered office, subject to applicable law.

Last Updated: 04 October 2026

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