Effective Date: 04 October 2026

This Shipping & Refund Policy applies to all orders placed through orvyx.in, operated by Novavita Lifesciences Private Limited under the brand name ORVYX.

Please read this policy carefully before placing an order on our website.

1. Shipping & Delivery

We currently ship ORVYX products to serviceable locations across India.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

In certain circumstances, processing may take longer due to:

• High order volumes
• Product availability
• Public holidays
• Operational or logistical issues
• Circumstances beyond our reasonable control

If there is a significant delay in processing your order, we will make reasonable efforts to inform you.

1. Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location and courier service.

Delivery timelines are estimates and may vary due to:

• Remote or difficult-to-service locations
• Weather conditions
• Transportation delays
• Courier or logistics issues
• Public holidays
• Incorrect or incomplete address information
• Other circumstances beyond our control

We request customers to provide a complete and accurate delivery address and contact information at the time of placing an order.

1. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the order is confirmed.

We may offer free shipping on selected orders, products, promotional campaigns, or order values as specified on the website.

2. Order Tracking

Once your order has been dispatched, tracking information may be provided to you through the contact details associated with your order. Customers can use the tracking information provided by the applicable courier or logistics partner to monitor delivery status. Delivery status may take some time to update after dispatch.

3. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate delivery information. If an order cannot be delivered because of an incorrect or incomplete address, unavailable recipient, refusal to accept the package, or repeated delivery attempts, additional shipping charges may apply for re-shipment. ORVYX will review such cases and determine whether re-shipment, refund, or another appropriate resolution is applicable.

4. Damaged, Tampered or Incorrect Products

We take reasonable care to ensure that products are properly packed before dispatch. If you receive a package that appears to be damaged, opened, tampered with, leaking, or otherwise compromised, please do not consume or use the affected product.

Contact us at support@orvyx.in or +91 8715058383 as soon as possible and preferably within 48 hours of delivery.

For faster resolution, please provide:

• Order number
• Photographs/videos of the package and product
• Description of the issue
• Photographs of the shipping label, where applicable

We will review the matter and, where appropriate, arrange a replacement or refund in accordance with this policy. If you receive a product different from the product ordered, please contact us promptly with the relevant order details and photographs.

5. Returns

Due to the nature of our products, opened, used, consumed, or tampered-with food/supplement products generally cannot be returned for hygiene, safety, and quality-control reasons.

Returns may be considered only in cases such as:

• Wrong product delivered
• Product received in a damaged or materially compromised condition
• Product received in a defective condition attributable to us or our logistics process
• Other cases specifically approved by ORVYX after review

Any approved return must follow the instructions provided by our customer-support team.

6. Refunds

If a refund is approved, the refund will generally be processed after verification of the relevant order and, where applicable, receipt or assessment of the returned product. For prepaid orders, approved refunds will generally be made to the original payment method used for the transaction. The time taken for the refund to reflect in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

7. Cancellation of Orders

Customers may request cancellation of an order before it has been dispatched. Once an order has been dispatched, cancellation may not be possible. If a cancellation request is accepted before dispatch, any eligible refund will be processed through the original payment method, subject to applicable payment-processing conditions. We reserve the right to cancel an order in circumstances including product unavailability, pricing or listing errors, suspected fraudulent activity, or other operational reasons. If we cancel a prepaid order, the applicable amount paid by the customer will be refunded.

8. Refunds for Failed or Cancelled Transactions

If an amount has been debited from your account but the order was not successfully created or confirmed due to a payment or technical failure, the amount will generally be refunded through the applicable payment system. The time required for such refunds may depend on the payment gateway, bank, card issuer, or other financial institution.

9. No Refund for Change of Mind

Refunds or returns are generally not available solely because a customer has changed their mind, ordered the wrong product, or no longer wishes to use the product, particularly where the product has already been dispatched or delivered. However, customers may contact us regarding any genuine issue with an order, and we will review the matter on a case-by-case basis.

10. Contact Us

For questions regarding shipping, returns, cancellations, damaged products, or refunds, please contact us:

Email: support@orvyx.in
Phone/WhatsApp: +91 8715058383

We will make reasonable efforts to review and resolve customer concerns as promptly as possible.

11. Changes to This Policy

We may update or modify this Shipping & Refund Policy from time to time to reflect changes in our business practices, products, services, payment or shipping arrangements, or applicable legal requirements.

Any updated version will be published on this page with the revised effective date.

By placing an order through orvyx.in, you acknowledge that you have read and understood this Shipping & Refund Policy.