(Last updated:  04/10/2026)

At ORVYX, we believe privacy is more than a legal requirement — it is an important part of earning and maintaining your trust. When you visit our website, purchase our products, or interact with us, we take responsibility for handling your personal information with care and transparency.

This Privacy Policy explains, in clear and simple language, what information we collect, why we collect it, how we use and protect it, and the choices available to you.

1. WHO WE ARE

NOVAVITA LIFESCIENCES PRIVATE LIMITED is the company behind ORVYX, a brand focused on nutraceutical, wellness and functional products in Jammu, Jammu & Kashmir.

2. INFORMATION WE COLLECT

Depending on how you interact with ORVYX, we may collect the following information.

1. Information You Provide

This may include:

• Name
• Email address
• Mobile/telephone number
• Billing and shipping address
• City, state and PIN code
• Information submitted through contact or enquiry forms
• Customer-service communications
• Product reviews, ratings and feedback, where applicable
• Information voluntarily provided through surveys, promotions or other activities

1. Order and Purchase Information

When you purchase our products, we may collect information necessary to process and fulfil your order, including:

• Products purchased
• Quantity and order value
• Order date and status
• Delivery information
• Cancellation, return, replacement or refund information

If you purchase ORVYX products through a third-party marketplace, we may receive relevant information from that platform to process and support your order.

1. Payment Information

Payments may be processed through authorised third-party payment gateways or payment service providers. We may receive limited transaction information such as payment status, transaction/reference number, amount paid, payment method and refund status.

Where payment information is processed directly by a payment provider, ORVYX does not intend to store complete payment credentials such as full card or banking details on its own systems.

1. Communications

When you contact us through email, WhatsApp, SMS, telephone, social media or other channels, we may collect information necessary to respond to and manage your communication.

1. COA / Product Verification

Our website may provide a Certificate of Analysis (COA) / product verification facility.

You may be asked to provide information such as a product name or batch number to verify product or batch information.

1. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, depending on the technologies in use.

This may include:

• IP address
• Browser and device information
• Operating system
• Pages visited
• Date and time of visits
• Referring website
• Cookies and similar technologies
• Basic website performance and diagnostic information

1. Information From Third Parties

We may receive relevant information from payment providers, delivery partners, marketplaces, communication providers, social-media platforms, analytics/advertising providers and other authorised business partners, depending on how you interact with ORVYX.

3. HOW WE USE YOUR INFORMATION

ORVYX may use personal information to:

• Process and fulfil orders
• Arrange delivery
• Process cancellations, returns, replacements and refunds
• Provide customer support
• Respond to enquiries
• Send order, payment and delivery updates
• Process payments through relevant service providers
• Improve our website, products and services
• Understand customer feedback and preferences
• Maintain website security
• Detect and prevent fraud or misuse
• Send promotional communications where permitted and where the required consent or other lawful basis applies
• Conduct surveys, promotions or similar activities
• Comply with applicable legal, regulatory, tax and accounting requirements
• Establish, exercise or defend legal claims
• Protect our rights, customers and business

Where applicable, processing may be based on your consent, the provision of products or services requested by you, legal obligations or other purposes permitted under applicable law.

Marketing Communications

ORVYX may communicate with customers through email, WhatsApp, SMS, telephone or other appropriate channels. Promotional communications may include information about new products, offers, promotions, campaigns and brand updates. You may opt out of promotional communications using the available unsubscribe/opt-out mechanism or by contacting us. Essential communications relating to an existing order or service may still be sent where necessary.

4. COOKIES & TRACKING

ORVYX may use cookies and similar technologies to operate and improve our website.

These may be used for:

• Essential website and shopping-cart functionality
• Checkout and session management
• Remembering preferences
• Website analytics
• Understanding website usage and performance
• Measuring marketing or advertising performance, where applicable

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website or checkout functionality. The specific cookies and technologies used by ORVYX may change as our website develops.

5. SHARING & THIRD PARTIES

ORVYX does not sell personal information as a standalone business activity. We may share relevant information with trusted third parties where reasonably necessary to provide our products and services or operate our business.

These may include:

• Payment providers — for processing payments and refunds
• Delivery and logistics providers — for delivering orders
• Technology and website service providers — for website operation, security and technical support
• Communication providers — for email, SMS, WhatsApp and customer communications
• Analytics and advertising providers — where applicable
• Marketplaces and other sales channels — where necessary to process and support transactions
• Professional or business service providers — where reasonably necessary
• Government, regulatory or legal authorities — where required or permitted by applicable law

We aim to share only information reasonably necessary for the relevant purpose. Third-party service providers may have their own privacy policies and terms.

Third-Party Websites

Our website may contain links to third-party websites, marketplaces or social-media platforms. ORVYX is not responsible for the privacy practices or content of those third-party services.

6. CHILDREN’S PRIVACY

ORVYX offers products that may be intended for children. Purchases through the ORVYX website are intended to be made by parents or lawful guardians. We do not intend to encourage children to create accounts or independently place orders through our website. Where children’s personal information is processed, ORVYX will handle it in accordance with applicable laws and requirements relating to children’s personal data, including applicable parental-consent requirements. Parents or lawful guardians who have concerns regarding a child’s personal information may contact us using the details provided below. ORVYX does not knowingly use children’s personal information for targeted advertising or behavioral profiling where prohibited by applicable law.

7. SECURITY & DATA RETENTION
8. Data Security

ORVYX takes reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, disclosure or destruction. We may use appropriate technical, organizational and administrative safeguards and limit access to personal information to authorised persons or service providers who reasonably require it. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

1. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Providing products and services
• Processing and maintaining orders
• Customer support
• Business administration
• Legal, regulatory, tax and accounting requirements
• Resolving disputes
• Preventing fraud or misuse
• Establishing or defending legal claims

When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable requirements.

8. YOUR RIGHTS & CHOICES

Subject to applicable law, you may have rights regarding your personal information, including:

• Requesting information about personal data processed by ORVYX
• Requesting correction of inaccurate information
• Requesting deletion of personal information where applicable
• Withdrawing consent where processing is based on consent
• Opting out of promotional communications
• Raising a privacy-related grievance or concern

To make a privacy-related request, please contact us.

We may need to verify your identity before processing certain requests. Some rights may be subject to applicable legal or regulatory limitations.

9. CHANGES TO THIS PRIVACY POLICY

ORVYX may update this Privacy Policy from time to time to reflect changes in our:

• Products and services
• Website functionality
• Business operations
• Service providers
• Technology
• Applicable laws and regulations
• Privacy and data-protection requirements

When changes are made, we may update the “Last Updated” date at the beginning of this Privacy Policy. We encourage you to review this page periodically for the latest version.

10. CONTACT US & PRIVACY GRIEVANCE

If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

NOVAVITA LIFESCIENCES PRIVATE LIMITED (Brand: ORVYX)

Address: Shop No. 207, First Floor, Near Naveen Shiksha Kendra School, Bishnah Road,
Bari Brahmana, J&K-181133, India

Email: support@orvyx.in
Phone / WhatsApp: +91 8715058383

Website: ORVYX.in